Troubleshooting

 

 

1. DoView will not open

 

Your 14-day free trial may have expired.

 

Solution: You need to purchase a registration serial number for US$39-95 from the DoView web site and enter it when asked to do so when you attempt to run DoView.

 

2. DoView runs but cannot open a DoView file with DoView.

 

You may have an earlier version of Doview and are trying to open a file made by a later version. For instance, if you have version 1.18 or below and try to open a file made by version 2.0 or above you will get the following message: 'Cannot load file 'C:\FILENAME'. It requires at least DoView version 2.0 to open'.

 

Solution: Get the updated version of DoView from www.doview.com.

 

3. Cannot draw lines and arrow links

 

Solution: Make sure that you have selected the Show links and draw lines option from the View menu (see the Section on Views for Links and Lines for more information) and that you have also selected the Insert Link, and draw line mode for the Link tool on the toolbar (see the Section on Links and drawn lines).

 

4. Making a copy of a page to paste into external file such as Word

 

In early versions of DoView there was a Copy page tool in the tool bar. This has been replaced by a right-click on the page name and selecting copy.

 

Solution: Select Copy as Image from a right-click on a page name and then go to the external file and paste the DoView page as an image into that file.